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도움말 › 수수료, 알림, 문제 해결

FAQ 및 문제 해결

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The message you see, and what to do.

  1. “No wallet in this browser” or “Open in your wallet app”

    On a phone, press Connect wallet in any browser and pick your wallet app (WalletConnect), or open rivemont.xyz/app inside your wallet app's browser (Rabby: Dapps, MetaMask: Browser). On a computer, install the Rabby or MetaMask extension, or scan WalletConnect's QR code with your phone wallet.

  2. “You cancelled in your wallet”

    You pressed Cancel or Reject in your wallet. Nothing was sent. Press the button again and approve.

  3. Wrong network

    Your wallet is on another network than the one Hyperliquid uses for deposits and withdrawals. Switch your wallet to Arbitrum (USDC) and try again.

  4. “Not available in your country”

    Rivemont is not offered in countries under comprehensive sanctions: Cuba, Iran, North Korea and Syria. The terms say who may use it.

  5. I lost my login key or changed phone

    Press Connect wallet and sign with the wallet you signed in with before: you are back in the same account. You don't need the login key for that: it is an advanced item in Settings (an account made before wallet sign-in, with no wallet linked, still needs it).

  6. How do I stop everything?

    Settings → Stop everything stops every bot and signal, closes their positions and deletes Rivemont's exchange keys from our servers. Your money stays in your accounts.